ntl home page & webmail - Chetnet Unofficial Virgin Media Broadband Forums

Donkey_Brain · 10-01-07

Hi,
I may have missed something about NTLWorld Home & webmail, I hope not!!

I have been trying to access Emails via the NTLworld Home Page (Email icon).
Entering the email address and password returns the login page with the message
Please reenter your user name and Password

If, however I goto the webmail page & login I get to my mail.
Any suggestions on what is happening? (FW, Anti-Spyware (Spy Sweeper))

Cheers

Steve

Peter M · 10-01-07

If one way works and the other doesn't I doubt its to do with your set-up - your PC and software don't know the difference.

Unfortunately I cannot try myself but it sounds like the homepage link is dodgy.

Peter

**MrBen** · 10-01-07

It works fine for me. You don't use something like the Firefox web browser with the NoScript extension that is blocking JavaScript?

Ben

Donkey_Brain · 10-01-07

I had tried Firefox after IE7 and Opera failed to allow access.

I have tried again tonight following the above comments with IE7 and Opera without success

Appreciate your comments.

Steve

Peter M · 10-01-07

I just dug out an old ntlworld e-mail address that is enabled, and it also failed on the home page but was fine on the direct webmail URL.

Peter

Donkey_Brain · 10-01-07

Interesting comment,

Is there a suggestion that the email account should have been updated at some stage?
Two other email address were setup (from this account) at more or less the same time and neither of those can be accessed either

Steve

Peter M · 10-01-07

No, mine was a test account from when I worked there maybe 4 years old.

Peter

Geraint · 10-01-07

Just logged into mine via IE7 and Firefox, both worked ok. Try deleting temp internet files, but dont think it'll be down to that as you've tried 3 different browsers.

When entering your email address and password, do you click on the button, or press Enter?

Donkey_Brain · 11-01-07

Thanks for your thoughts ...

I do Tab between User Name & Password
I had also tried clicking into each field and pressing 'Sign In' button

The Temp files are cleaned out quite regularly but well worth a try.

Cheers
Steve

10-01-07	#1
Donkey_Brain Junior Member Join Date: Jul 2004 Posts: 13	ntl home page & webmail Hi, I may have missed something about NTLWorld Home & webmail, I hope not!! I have been trying to access Emails via the NTLworld Home Page (Email icon). Entering the email address and password returns the login page with the message Please reenter your user name and Password If, however I goto the webmail page & login I get to my mail. Any suggestions on what is happening? (FW, Anti-Spyware (Spy Sweeper)) Cheers Steve

10-01-07	#3
MrBen Administrator Join Date: Nov 2003 Posts: 3,041	It works fine for me. You don't use something like the Firefox web browser with the NoScript extension that is blocking JavaScript? Ben __________________ Useful Links - Is your question already answered? Read this to find out! - Chetnet Articles: Answers to frequently asked questions - Internet Data Usage Calculator: Estimate your monthly bandwidth usage

10-01-07	#4
Donkey_Brain Junior Member Join Date: Jul 2004 Posts: 13	Browser info I had tried Firefox after IE7 and Opera failed to allow access. I have tried again tonight following the above comments with IE7 and Opera without success Appreciate your comments. Steve

10-01-07	#8
Geraint Member Join Date: Sep 2005 Location: Swansea Posts: 35	Just logged into mine via IE7 and Firefox, both worked ok. Try deleting temp internet files, but dont think it'll be down to that as you've tried 3 different browsers. When entering your email address and password, do you click on the button, or press Enter? __________________ Geraint

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

10-01-07	#2
Peter M Senior Member Join Date: Oct 2002 Posts: 5,850	If one way works and the other doesn't I doubt its to do with your set-up - your PC and software don't know the difference. Unfortunately I cannot try myself but it sounds like the homepage link is dodgy. Peter

11-01-07	#9
Donkey_Brain Junior Member Join Date: Jul 2004 Posts: 13	Thanks for your thoughts ... I do Tab between User Name & Password I had also tried clicking into each field and pressing 'Sign In' button The Temp files are cleaned out quite regularly but well worth a try. Cheers Steve

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
AOL and NTL??	bmwman1973	AOL	3	22-07-06 07:59 PM
Broadband Medic and ntl home 250	Walter	General Chet Chat	2	09-06-06 11:32 PM
Request to ntl & Final Suggestions	Horizon	Television	2	02-05-06 04:36 AM
NTL install Broadband connectivity problems	jaffamuffin	Cable Modem Help and Support	0	13-01-06 12:16 AM
Home page, etc	Mal g	Site Feedback	1	22-03-03 07:47 PM